How to Send Instant Message in Sandes
Messaging App?
1. Can I chat with all Sandes contacts?
Ans- Yes, users can chat with all contacts from the contacts list using Sandes instant chat feature.
2. What is a broadcast message?
Ans- For sending a message to multiple contacts at the same time, one can use the Broadcast
Message option from the menu.
3. How to broadcast a message?
➢ Tap on Groups tab.
➢ Tap on New Broadcast and select the contacts to whom you want to send the
broadcast message. Tap on
➢ Provide the broadcast group name, broadcast group description
➢ Tap on to create the broadcast group.
➢ Type the message you want to broadcast and tap on
Presently 10 contacts can be added in a broadcast list. Only text messages can be broadcast
currently.
4. Can the broadcast list be maintained?
Ans- Broadcast list is for temporary use and will be available in chat list only.
5. Whether a Sandes message can be shared to another media?
Ans- Forward the message(s) to any e-Mail from Sandes by selecting the messages and using the
send email feature. Also, any message may be selected and copied to be pasted on e-mail
directly.
6. Are my messages in Sandes encrypted?
Ans- One-to-one messages and group messages are end-to-end encrypted.
7. How do I know that the message is delivered to the recipient?
Ans- In one to one chat
➢ One grey tick indicates recipient is offline and message has reached the server but
not yet received by recipient.
➢ Two grey ticks indicate the message is delivered but not read yet by recipient.
➢ Two blue ticks indicate the message is read by the recipient.
➢ One grey clock symbol indicates that the message is not sent
8. Why message received just now in my mobile is showing an old time?
Ans- Generally, the messages delivered to you will be showing the message sent time. If the
message could not be delivered to you instantly for some reason, or you were offline, then
the message will show the time it is received in the server.
9. Can I forward my messages to other contacts or group?
➢ Select the messages you want to forward by long pressing on them and tap on
➢ Select the contacts to whom you want to forward the message to
➢ Tap on Send option at the bottom side of window.
The recipient will receive the message, marked as Forwarded. To maintain the privacy within
Sandes App, user can forward a message up to five contacts at one time only.
10. How to reply to a message in individual or group chat?
Ans- User can select the messages he wants to reply to by long pressing on them, tap on and
then type his reply message.
11. Can I use emojis in the chat?
Ans- Yes, emojis are available with Google keyboard in Android and Apple keyboard in iOS and
can be used in chats. A specific emoji feature called Gimoji (symbols may be used in official
communication) has also been added.
12. How can I mute notification sound in chat?
➢ Go to the Individual chat window whose notification sound you want to mute
➢ Tap the ⋮ from the top right-hand side
➢ Select the Mute Notification sound option.
This will mute all notification sounds for this contact.
13. What all options are available to tag a special message
Ans- The Sandes App provides the functionality to mark a message as Confidential, on Priority or
as Auto Delete.
14. How to un-tag/remove tag from a message?
Ans- Click again on the tag you applied such as Confidential, Priority or Auto-delete to un-tag the
message.
15. What is a Confidential tag?
Ans- If a user wants to differentiate between messages to show that the message is Confidential,
he can use the Confidential Tag both in individual and group chat. This is just for display
purpose and will indicate to the recipient(s) to keep this as confidential matter.
16. How can I mark/tag a message as Confidential?
➢ Tap on the message window and tap on Tags
➢ Type your message and then tap on to mark the message as confidential. Tap
the Send icon
➢ The message will appear to the recipient marked as Confidential.
17. What is a Priority tag?
Ans- Priority Tag is used to differentiate between messages in individual and group chat to show
the recipient that the message is to be considered on priority basis.
18. How can I mark/tag a message as Priority?
➢ Tap on the message window and tap on Tags
➢ Type your message and then tap on to mark the message as Priority. Tap the
Send icon
➢ The message will appear to the recipient marked as Priority.
19. What is an Auto-delete tag?
Ans- Auto delete tag is used in individual and group chat when a user wants to send a message
such that it gets deleted automatically once the recipient has read it.
20. How can I mark/tag a message as Auto delete?
➢ Tap on the message window and tap on Tags
➢ Type your message and then tap on to mark the message as Auto Delete. Tap
the Send icon
➢ The message will appear to the recipient marked as Auto delete.
➢ Once the recipient(s) have read this message, it will get deleted automatically from both
the sender and receiver’s chat window.
21. What is Gimoji and how can I send them?
Ans- Gimoji are special stickers/images designed for communication between Government
entities/ officials or Government related matters. This feature is available both in individual
and group chat.
➢ Press on the message window and tap on Gimoji to view the list of available Gimoji.
Confidential
Priority
Auto
➢ Tap on any of them and press the icon to send it
22. I want to mark message as Bold/Italic or underlined. How to do so?
➢ Go to the message window and tap on
➢ Tap on B to make your message as Bold. To bring to Normal text, tap on B again
➢ Tap on I to make it italic. To bring to Normal text, tap on I again
➢ Tap on U to underline your message. To bring to Normal text, tap on U again
➢ Tap the icon to send it
This feature is available both in individual and group chat.
23. I want to change the font of my message. How to do so?
➢ Go to the message window and tap on
➢ Tap on to open the colour map.
➢ Choose any colour and type your message to change it to the selected colour.
➢ Press the icon to send it.
This feature is available both in individual and group chat.
24. How can I delete a message?
User can only delete those messages that are sent by him/her as of now.
➢ Long press on the messages you want to delete and tap on to delete the message.
➢ Choose to either Archive the message or delete it by tapping the appropriate option.
25. How can I archive my messages?
➢ Long press on the messages you want to archive and tap on
➢ Tap on Archive to select the Archive option.
The Archived messages will be deleted from the chat window and sent to the email address
that the user has provided in his profile. User can view these messages anytime from his
email.
26. How can I send my messages to my email address?
➢ Long press on the messages you want to send to email and tap on .
➢ The messages will be sent to the email address that the user has provided in his profile.
27. I wish to clear my entire conversation for a particular contact. How can I clear my entire message window for this contact?
➢ Go to the message window of the particular contact, tap the ⋮ from the top right-hand
side
➢ Select the Clear Conversation option.
This will just clear the message window for the user and will not impact the contact. The
particular contact will continue to view all the messages in the message window as earlier.
28. I have received a reply to my message. How can I view the original message (referred message) on which I have received a reply?
➢ Go to the Individual / Group message window where you have received a Reply
➢ Tap on the new message received
➢ In the pop-up, Tap on Navigate to Original message
➢ The original message on which you have received a reply will now be highlighted in the
chat window
29. I have sent a reply to a message. How can I view the original message (referred message)
on which I have replied?
➢ Go to the Individual / Group message window where you have sent the Reply
➢ Tap on the new message sent
➢ In the pop-up, Tap on Navigate to Original message
➢ The original message on which you have replied will now be highlighted in the chat
window
30. How can I search using a text/ keyword in all my messages?
➢ Tap on Chats/Groups tab.
➢ Tap on the icon on top of window. List of all contacts and groups will be displayed
➢ Type the keyword text you want to search in the text box provided on top of window
➢ Tap on the icon to view results.
The text will be searched in all Individual/Group Chat windows/Contact list. The contacts
having the keyword text in their Sandes profile name will also be displayed
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